CUSTOMER CARE

HANDMADE PROMISE

I carefully construct with my own little hands + heart every single piece in this eco-friendly boutique, which means each item is unique + specially made just for you.

ECO-FRIENDLY PROMISE

In an effort to reduce + reuse + recycle, all pieces in my boutique are made using high quality eco-friendly + sustainable + repurposed + vintage materials, such as fancy eco-felt (unlike its synthetic craft store counterparts, this felt is made with wool + rayon + it's resistant to pulling + cuts + doesn't stretch out of shape) + handmade tree branch buttons + recycled beads + vintage paper + repurposed fabrics.

ADJUSTMENTS

All my hair accessories are made to order, allowing me to make custom adjustments for you. Let me know if you'd like an item made bigger or smaller, made into a snap clip + alligator clip + metal comb + bobby pin + barrette + elastic band or hard headband, for an adult + child or baby. I'm happy to customize your order, free of charge. Just specify upon checkout, in the note to seller section, exactly how you'd like your item.

CUSTOM ORDERS

I accept commissions + love making them. Just contact me with the details of your special custom order + I'll happily discuss options + pricing with you. Kindly keep in mind that if your design is totally awesome, I might be tempted to add it to my collection.

GIFT WRAP

Is the product you're purchasing a gift? Jaw opening eco-friendly gift packaging available upon request. Just let me know if you'd like to include a message on the tag or if I should just leave it blank.

LANGUAGES

I'm fluent in both English + Spanish, so please feel free to write me in the language you feel most comfortable with.

CUSTOMER SERVICE

I pride myself in awesome + speedy customer service. I respond to all messages in less than 12 hours, usually within minutes. In me you'll always find more than just a shop owner, you'll find a friend that loves to make you happy. This is my passion + your interest in my work is the most precious of gifts.

FEEDBACK

I leave feedback for all my clients + truly appreciate when my customers take a little time from their busy lives to leave me feedback as well. Your kind testimonials make me so happy. ! I'm super thrilled to have an impeccable 100% super-happy-customer track record + strive to keep it that way.

STUDIO CONDITIONS

I create in a clean + smoke free + pet free environment in my studio in Panama.

COPYRIGHT

All designs + photos + text are exclusive property of yours truly + are under copyright protection. Any recreation without my written permission is a violation of copyright law.

HELP

Please don't hesitate to contact me if you have any questions + special requests or would like additional clarification.